Terms of Service
Last updated: February 1, 2026
Please read these Terms of Service carefully before using Cylux. By creating an account or using our service, you agree to be bound by these terms. If you do not agree, do not use our service.
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Parent", or "you") and Cylux Technologies Inc. ("Cylux", "we", "us") governing your use of the Cylux platform, including all mobile applications, web dashboards, and APIs. By creating an account, downloading our apps, or using any part of our service, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and accept these Terms in full.
2. Description of Service
Cylux is a parental monitoring and child safety platform that enables parents and guardians to monitor, manage, and protect the digital activity of minor children in their care. The service includes: real-time GPS location tracking, app usage monitoring and management, web content filtering, remote device management commands, alert systems, and activity audit logging. Cylux is designed exclusively for use by parents and legal guardians to monitor devices owned by and used by their minor children, or by educational institutions and organizations with proper consent frameworks in place.
3. Authorized Use
You may use Cylux only to monitor devices: a) Owned by you and used by your minor child or ward under your legal guardianship; or b) Enrolled in an organization you represent, with appropriate institutional consent and disclosure policies in place. You must disclose to the child that their device is being monitored. Covert monitoring without disclosure may violate applicable wiretapping, surveillance, and privacy laws in your jurisdiction. You may NOT use Cylux to: • Monitor adults without their explicit, informed consent • Monitor individuals who are not your minor children or wards • Stalk, harass, or surveil any person • Circumvent the monitoring of your own children by another guardian • Violate any applicable federal, state, or local laws
4. Destructive Actions and Remote Wipe
Cylux provides a Remote Wipe feature for Windows computers that permanently deletes the signed-in user's personal files — desktop, documents, downloads, pictures, videos and music — and then shuts the computer down. It is intended for a device that has been lost or stolen. THIS ACTION CANNOT BE UNDONE. Cylux does not keep a copy of deleted files and cannot recover them. Before using Remote Wipe you confirm that: • You own the computer, or you are its legal guardian or authorized administrator; • No other person's files will be destroyed without their consent. Remote Wipe affects only the account signed in on that computer, but a shared account may hold another person's data; • You accept sole responsibility for the consequences of the deletion. What Remote Wipe does NOT do: • It does not reset Windows or remove the operating system; • It does not delete files stored in OneDrive, Dropbox, Google Drive or iCloud. Those are deliberately left untouched, because deleting them would also delete your copies on every other device. To revoke a lost device's access to cloud storage, remove it from that cloud account directly; • It does not guarantee that data is unrecoverable by forensic means. You must confirm your account password and acknowledge these terms each time you use Remote Wipe. We record the date, time and account for every request, successful or refused. Destroying data on a device you do not own or control may be unlawful in your jurisdiction. You are responsible for determining whether your use is lawful, and you indemnify Cylux against any claim arising from your use of this feature, as set out in Section 10.
5. Account Registration
You must be at least 18 years old, or the age of majority where you live, and have the legal authority to consent to monitoring on behalf of each child whose device you enrol. By creating an account you confirm both. To use Cylux, you must create an account with a valid email address and secure password. You are responsible for: • Maintaining the confidentiality of your account credentials • All activity that occurs under your account • Notifying us immediately of any unauthorized use at security@cylux.co We reserve the right to terminate accounts that violate these Terms or that we reasonably suspect are being used for unauthorized purposes.
6. Subscriptions and Billing
6.1 No Free Trial Cylux does not offer a free trial. Access to the service requires an active paid subscription. In place of a trial, subscriptions purchased at cylux.co carry the money-back guarantee described in 6.4. 6.2 Paid Subscriptions Access requires a paid subscription. Subscriptions are billed once a year, in advance, on the date you subscribe, and renew automatically each year until cancelled. Prices are shown in your local currency at checkout; a monthly figure shown alongside a plan is the yearly price divided by twelve and is not a separate billing option. 6.3 Cancellation You may cancel at any time. Cancelling stops the next renewal; it does not end the current term or trigger a refund on its own. You keep full access until the end of the year you have already paid for. Subscriptions bought at cylux.co are cancelled from the Subscription page in your dashboard. Subscriptions bought in the Cylux iOS app are cancelled in your Apple Account settings — Apple, not Cylux, controls that subscription. 6.4 Money-Back Guarantee If you subscribed at cylux.co, you may request a full refund within 30 days of your first payment by emailing support@cylux.co from the address on the account. Approved refunds are returned to the original payment method within 5–10 business days and end access immediately. The guarantee applies once per account, to a first payment only — not to renewals — and may be declined where the account shows evidence of abuse, such as repeated subscribe-and-refund cycles. Subscriptions purchased through the Apple App Store are refunded by Apple under Apple's own refund policy, at Apple's discretion. Cylux cannot issue, approve, or decline a refund for an App Store purchase; request one at reportaproblem.apple.com. 6.5 Payment Processing Payments for subscriptions bought at cylux.co are processed by Stripe, and by subscribing you authorize us to charge your payment method on a recurring annual basis until you cancel. Subscriptions bought in the iOS app are processed by Apple and charged to your Apple Account. 6.6 Price Changes We reserve the right to change our pricing with 30 days' notice. Notice will be provided by email and in-app notification.
7. Privacy and Data
Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Cylux, you also agree to our Privacy Policy. You are responsible for ensuring that your use of Cylux complies with all applicable privacy laws in your jurisdiction, including COPPA, GDPR, CCPA, and any state or local equivalent.
8. Intellectual Property
The Cylux platform, including all software, user interfaces, branding, algorithms, and content, is the exclusive intellectual property of Cylux Technologies Inc. and is protected by copyright, trademark, and patent laws. You are granted a limited, non-exclusive, non-transferable license to use the Cylux service for your personal, non-commercial parental monitoring use. You may not copy, modify, distribute, sell, or reverse engineer any part of our software.
9. Disclaimers and Limitations
9.1 No Guarantee of Safety Cylux is a tool to assist parents in monitoring their children's digital activity. We do not guarantee that our service will prevent all harm to your child. Cylux is not a substitute for parental supervision and communication. 9.2 Service Availability We strive for 99.97% uptime but cannot guarantee uninterrupted service. We are not liable for temporary outages, maintenance windows, or circumstances beyond our control. 9.3 Exclusion of Indirect Loss To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings, however caused and whether or not we were advised of the possibility. 9.4 Data and Remote Wipe We are not liable for loss of, or damage to, data deleted by a Remote Wipe that you authorized under Section 4, or for data lost because a device was itself lost, stolen, damaged or reset. Cylux is not a backup service, does not retain copies of your files, and cannot recover deleted files. You are responsible for maintaining your own backups. 9.5 Cap on Liability To the maximum extent permitted by law, our total aggregate liability to you for all claims arising from these Terms or your use of the service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100). 9.6 Exceptions Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, these Terms do not affect your statutory rights. 9.7 Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of 9.3, 9.5 and 9.7 may not apply to you. In those jurisdictions our liability is limited to the smallest amount permitted by law.
10. Indemnification
10.1 Your Indemnity You agree to indemnify, defend, and hold harmless Cylux Technologies Inc. and its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any third-party rights, including the privacy rights of any person whose device you monitored or whose data you deleted; (d) your use of Remote Wipe, including any claim by a person whose data was destroyed; or (e) your violation of any applicable law. 10.2 Exception This indemnity does not apply to the extent a claim arises from our own negligence, wilful misconduct, or breach of these Terms. 10.3 Procedure We will notify you promptly of any claim for which we seek indemnity, give you sole control of its defense and settlement (except that you may not agree to any settlement that imposes an obligation or admission on us without our written consent), and provide reasonable cooperation at your expense. Failure to notify you promptly relieves you of your obligation only to the extent you are actually prejudiced by the delay. 10.4 Consumers If you are a consumer, this Section applies only to the extent permitted by the law of your country of residence.
11. Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these Terms or used the service for unauthorized purposes. Upon termination, your access to the service will cease immediately. We will retain your data for 30 days after termination in case you wish to reactivate your account. After 30 days, data is permanently deleted.
12. Governing Law and Disputes
12.1 Governing Law These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict of law principles. 12.2 Informal Resolution First Before bringing a claim, please contact us at legal@cylux.co and describe the problem. We will try to resolve it informally within 30 days. Most disputes are settled this way, at no cost to either of us. 12.3 Courts If we cannot resolve it informally, the courts of the Province of Alberta have jurisdiction, and you and we submit to that jurisdiction. Either party may bring an individual claim in a small claims or civil resolution forum where one is available. 12.4 Your Local Rights Nothing in this Section takes away rights you have under the consumer protection law of the province, state or country where you live, including the right to bring proceedings in your local courts where that law gives it to you. If you are a consumer in the EEA or the United Kingdom, you may bring proceedings in the courts of your country of residence, and the mandatory consumer law of that country continues to apply to you. 12.5 No Class Action Waiver We do not ask you to give up the right to participate in a class or representative proceeding, and nothing in these Terms should be read as doing so. 12.6 Injunctive Relief Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or to stop unauthorized access to the service.
13. Quebec Consumers
If you are a consumer resident in Quebec, the following applies to you and prevails over anything else in these Terms that conflicts with it. 13.1 Limitations of Liability Do Not Apply Article 10 of the Consumer Protection Act (Quebec) prohibits a stipulation that excludes or limits a merchant's liability for its own act or the act of its representative. Sections 9.3, 9.4 and 9.5 therefore do not apply to you. Our liability to you is whatever the law of Quebec provides. 13.2 No Arbitration, No Class Action Waiver Article 11.1 of the Consumer Protection Act prohibits a stipulation requiring a consumer to submit a dispute to arbitration, or restricting the right to bring a class action. These Terms contain no such stipulation, and we will not rely on one. 13.3 Your Right to a French Version Under the Charter of the French Language, you have the right to be given these Terms in French before being bound by a version in another language. Request a French version at any time from legal@cylux.co and we will provide it before you are bound by this English version. If a French version has not been remitted to you, you are not bound by the English one and may require the French. Where the two differ, the French version governs your contract with us. 13.4 Distance Contract Your subscription is a contract of successive performance for a service provided at a distance under Division VII.1 of the Consumer Protection Act. Before you subscribe we disclose our name and address, a description of the service, the itemized and total price, the payment terms, the billing period and the cancellation policy. We send you a copy of the contract by email after purchase. If we have failed to do either, you may cancel within the period the Act allows, and we will refund you. 13.5 Cancellation You may cancel your subscription at any time, and Article 2125 of the Civil Code of Quebec preserves your right to terminate a contract for services unilaterally. Our own cancellation and money-back terms in Section 6 apply in addition to, and never instead of, those rights. 13.6 Indemnification Section 10 does not apply to you to the extent the Consumer Protection Act prohibits it.
14. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email and display a prominent notice in the Cylux dashboard at least 30 days before the changes take effect. Your continued use of the service after the effective date of the updated Terms constitutes your acceptance of the changes.
15. Contact
For questions about these Terms: Email: legal@cylux.co Post: Cylux Technologies Inc., Attn: Legal, 287 Magnolia Crescent SE, Calgary, Alberta T3M 3T3, Canada